Refund policy

 

Thank you for shopping at TrendzCraft.com! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Damaged or Defective Products

We prioritize product quality. If your order arrives damaged, misprinted, or defective, please follow these steps:

  • Timeframe: Submit a return request within 48 hrs. of delivery.
  • Required Proof:

o   An unboxing video clearly showing the issue.

o   Photographs of the defective product and its original packaging.

o   Purchase order screenshot having order details

Note: Without an unboxing video, we may be unable to process a refund or replacement.

2. Returns Due to Customer Preferences

Customers can place return if it is due to reasons like ordering the wrong size or a change of mind. Please return your product(s) in the same condition as it was shipped. A refund would not be provided if the products are returned in poor condition or torn tag.

3. Undelivered Orders

Undelivered orders refer to orders that couldn’t be delivered to the customer due to:

·        Customer not reachable

·        Incorrect address given by customer

·        COD amount not ready

·        Customer refused delivery

·        Door/Premise/Office closed

In such case, no refund shall be entertained.

Note: If the delivery address becomes unserviceable after order placement, we are not responsible for RTO, and no refunds will be processed.

4. Lost in Transit

If your order is lost during shipping, once confirmed by the courier, we will process a refund or replacement.

5. Order Cancellations

Orders cannot be cancelled once processed.

  • Exceptions: Cancellations may occur due to payment failures refund will be processed.

6. Refund Processing

Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

PLEASE NOTE: REFUNDS / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

Payments made with the COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.

7. Contact Us

For any return or refund inquiries: